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Rules

  1. General
    1. This Agreement defines the conditions for the provision of a conversion platform of services.
    2. A conversion platform refers to the Royal.Cash web resource, whose functions include the exchange of electronic and digital monetary units.
    3. Clients are individual citizens and enterprises that have expressed their intention to carry out an exchange operation through a conversion platform (hereinafter the Platform).
    4. When the Platform and the Client are referred to together, they are referred to as the Parties.
    5. The parties agreed that this electronic Agreement has the force of a written contract.
    6. This Agreement & mdash; this is a public offer accepted through the execution of a conversion application on the Royal.Cash web resource.
  2. Subject of Agreement
    1. Services provided by the Platform are given in clause 4. The procedure for their provision is provided for by the Regulations, the procedure of which is described in clause 5. The client is obliged to fulfill the conditions of clause 9.
    2. Conversion services are paid. The client who exchanged via the Platform must pay the appropriate fee. All commissions are included in the exchange rate of the exchange service in one direction or another. There are no hidden fees.
  3. Mutual obligations of the Parties
    1. The platform is committed to:
      1. Convert, under the conditions described in the Regulations, the title marks of EPS such as Qiwi, Yandex.Money, Payeer, Volet and all other current exchange directions of the Royal.Cash exchange service.
      2. Provide the Client with access to information regarding the working conditions of the Platform, as well as technical support for conversion operations.
      3. Guarantee confidentiality of data on conversion operations, including their amount and lead time. Relevant data is available only to the Client who completed the transfer. If an anonymous resource was involved in its implementation, the transaction becomes & laquo; Confidential & raquo; and information about it is not subject to publication.
      4. Restrict unauthorized access to conversion information.
      5. Provide Clients with discount services in cases specified in the Regulations.
      6. Transfer funds to the Customer’s account within 24 hours after he filed a complaint on the basis of clauses 3.2.5, 5.4-5.6 of this Agreement.
    2. Customer agrees:
      1. Provide information to the Platform operators for the transfer. Moreover, they must be complete and reliable.
      2. Indicate a working E-mail for receiving messages from the Platform.
      3. Connect to the network using specialized equipment.
      4. Follow the terms of this document.
      5. Notify the administration of cases of complete or partial non-fulfillment of the transaction, as well as the occurrence of events provided for in paragraphs 5.4-5.6. The message must be sent within a month after the incident. If this condition is not met, then all disputed funds will be transferred to the Platform.
      6. Strictly comply with the regulatory requirements of the state within which he resides and the country to whose citizenship he belongs.
      7. Fulfill the conditions of regulatory acts that govern the conditions for the implementation of conversion transactions on the Internet.
    3. The platform is entitled to:
      1. Suspend activities for technical work as well as troubleshooting.
      2. To stop the conversion, if the Client complains of fraud, this was requested by partners or demanded by the competent authorities.
      3. Set the amount and order of discounts yourself.
      4. Approve and change the amount of commission for conversion transactions.
      5. Deny service to any Client without any explanation.
      6. If an error was made during the operation, then the administration of the Platform has the right to require its confirmation using E-mail or a screenshot of the wallet.
      7. To interrupt the dialogue with the Client, demonstrating inappropriate behavior, or if he refuses to provide the information necessary to complete the application.
      8. Block the translation in case of a situation described in clauses 5.4.-5.6.
      9. At any time, stop the exchange, block all funds received through it and require the user to go through the full identification procedure.
      10. In case of payment later than the established time, as well as in the case of confirmation of the transaction for more than 30 minutes due to the sending of funds with a commission lower than recommended, the service has the right to convert the exchange rate.
  4. List of services provided
    1. The platform carries out conversion operations with the participation of electronic monetary units.
    2. Among Partners & mdash; banks according to the specified list.
  5. Terms of exchange transactions
    1. Conversion is carried out after receipt of money on the account of the Platform.
    2. The exchange is deemed completed after the transfer of funds to the details specified by the Client.
    3. The client does not have the right to demand the cancellation of the operation initiated or the refund of the funds used in the conversion.
    4. When the Client sends funds, the amount of which does not match the application, the Platform administration has the right to suspend the conversion or carry out the operation by recalculating taking into account the funds received. In case of suspension of the transaction, the transfer is carried out only after the Client"s request.
    5. Conversion is performed at the exchange rate at the time it started.
    6. If the Client has indicated an incorrect account number, the Platform does not perform the conversion. Refund is possible only after the Client"s request, on the basis of clause 3.2.5.
    7. The Platform employees have the right to block the conversion operation if the payment was made from someone else"s account or the Client adjusted its amount. The money is returned after his appeal in the order of clause 3.2.5.
    8. When carrying out a conversion operation involving Bitcoins, you need to take into account the duration of the transfer, which takes from a quarter of an hour to several days. Platform employees have no way to shorten this period.
    9. It is forbidden to use the exchange service for numerous exchanges in order to extract the final profit due to the difference in the rates of this service. Otherwise, the platform has the right to cancel the conversion.
    10. In any case, when a refund is made, a commission of 5% is withheld, except for clause 10.7.
  6. Warranties of the Platform and liability of the Parties
    1. Employees of the Platform are not responsible for errors made during the execution of the application or other errors of the Client when using the service. A transaction cannot be canceled even if the money was erroneously transferred to an unauthorized person.
    2. The platform is not responsible for the safety of the Client’s equipment, due to which he carries out the conversion operation.
    3. The platform is not responsible for the delay in conversion caused by the fault of credit institutions or EPS.
    4. The platform does not accept liability for losses incurred by the Client due to a misconception about the profitability of the conversion.
    5. A client bears all the costs of a conversion operation if, due to its errors, it was delayed or canceled.
    6. The client guarantees that he has the authority to manage the financial assets involved in the conversion.
    7. If during the exchange transaction, harm was caused to third parties, then the obligation to compensate it falls on the Client. Damage is deducted from the amounts provided for the exchange.
    8. The Client guarantees that at the time of the beginning of interaction with the Platform, he has reached the age of majority, in accordance with the legislation of the country of residence of the Client.
  7. Change work order
    1. The Management of the Platform has the right to amend the terms of the Agreement at any time. The updated edition is considered competent after its posting on the Royal.Cash web resource.
  8. Force Majeure
    1. In the event of force majeure events, the Parties shall not be liable for failure to fulfill or improper performance of contractual obligations. Unforeseen circumstances include a terrorist act, a military conflict, a fire, a cyber attack, a flood, other types of natural disasters, a decision of the authorities, as well as a lack of access to energy, telecommunication networks, the Internet.
  9. The order of conversion operations
    1. The client does not have the right to use the functionality of the Platform for illegal transactions. The client is aware that he will be held liable for the conversion of doubtful funds. Responsibility comes according to the norms of the state in whose jurisdiction there has been a violation.
    2. If there was a conversion of doubtful funds, the Platform reserves the right to inform the injured party, law enforcement agencies or the EPS about this upon request.
    3. In order to carry out a conversion operation, the Client must transfer from the electronic wallet the required number of monetary units. Platform employees have no reason to verify the legality of their use. The client guarantees that he has the authority to use the money in the conversion process.
    4. Bank transfer provides for the use of the electronic banking system of EPS to ensure the security of payment.
    5. The platform is not responsible for the conversion operation performed by third parties with the consent of the Client.
    6. If the Client activates the option & laquo; I agree with the exchange rules & raquo;, then he expresses full acceptance of all the terms of the Agreement.
  10. Identification on the Platform
    1. Identification on the Platform is an integral part of the Royal.Cash Platform Terms of Use.
    2. By using the Platform, the Client guarantees the passage of identification at the first request of the Platform.
    3. When carrying out identification, the Platform may request any personal data, in any format and in any volume that the Platform deems necessary for full identification.
    4. The Platform will collect, use and transfer information about the Client in accordance with these Rules.
    5. By passing the identification, the Client agrees to the Platform to conduct any research in relation to the Client, which the Platform considers necessary. The Platform may engage a third party for this research at its discretion.
    6. On the Platform, all wallet addresses from conducted transactions undergo automatic AML verification.
    7. The platform has the right to request identification of the Client if the client"s wallet address specified in the application has any connection with the following organizations: Darknet Service, Darknet Marketplace, Fraudulent Exchange, Illegal Service, Mixing Service, Ransom, Scam, Stolen Coins.
    8. When confirming the connection, the Client will need to go through identification in order to receive a refund. After completion, the funds will be returned (minus the network commission when transferring funds) to the sender’s details.